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Troubleshooting Workflow Process Simulation


This topic provides guidelines for resolving workflow process simulation problems. Table 55 describes symptoms to look for to resolve the problem.

Table 55. Descriptions for Resolving Workflow Process Simulation Problems
Symptom or Error Message
Diagnostic Steps or Cause
Solution

When trying to simulate a workflow, upon starting the workflow, the simulator does not run.

If a Start step has an outgoing branch with a run-time event, the simulator waits on the event and never reaches the next step.

Choose one of the following approaches:

  • Remove the run-time event from the simulation.
  • Add a Default branch.

    NOTE:  It is recommended you have two branches: one with Type set to Condition, to wait for the run-time event, and the other with Type set to Default.

When attempting to rerun the simulator, an error dialog displays Still waiting on Workflow Process Simulator, or The run-time client is not responding.

Navigating in the Siebel client during or after running the simulator can cause a failure during subsequent attempts at running the simulator.

Do not navigate in the Siebel client while the simulator is running or after the simulation ends. For more information, see Process Simulator Usage Considerations.

After completing the user interact step, the simulator fails to proceed down the workflow.

The branches out of the user interact step can be missing associated run-time events.

Make sure branches out of the user interact step have the respective run-time events associated with actions performed on the user interact step.

After the Siebel client launches, control does not return to Tools, or a dialog in Tools indicates the client is still launching, even after a long wait.

(This cell is intentionally empty.)

Log out of the Siebel client session and close Siebel tools. Open Windows task manager. Click the Processes tab, right-click the dbeng9.exe Image Name, choose End Process, then click Yes. Right-click the siebel.exe Image Name, choose End Process, then click Yes.

Restart Tools and run the Simulator again.

An error message appears during simulation execution, similar to Error loading siebel operation step definition [step name]. The specified step definition is not valid.

Errors in the workflow process configuration are revealed during the simulation, which can include errors in how objects are defined or how objects are used by the workflow process.

Close the simulator, correct the configuration errors, then run the simulation again.

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