Siebel Customer Relationship Console User Guide > Locating Information > Customer Session Views >
Querying for Session Information
In the Siebel CRC application, there is a built-in query function to help you locate specific customer session information. Within a customer session, querying is available on the following session tabs:
- Accounts
- Offers
- Alerts
- Activities
- SRs
To query for specific customer session information
- Begin a customer session and click the desired session tab.
- Click Query and enter your query criteria.
TIP: You can also use Query Assistant to help form your query. For help with the standard query function, see Query Operators.
- Click Go to execute the query.
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