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Process of Creating Adjustments in Siebel Communications (End User)

End users must sometimes adjust customer bills for various reasons, such as to apply credit to compensate for an overcharge.

To create an adjustment, perform the following tasks:

1. Requesting an Adjustment
2. Viewing an Adjustment Request Outcome
3. Recording a Customer's Decision About Adjustment Outcome Terms

For more information about integrating the billing component with an external billing system, see Defining Integration Workflows for Siebel Communications.