Siebel Communications Guide > Service Requests and Trouble Tickets in Siebel Communications >

Creating a Trouble Ticket Record in Siebel Communications (End User)

End users can create a trouble ticket record.

To create a trouble ticket

1. Navigate to Trouble Tickets > Trouble Ticket list.
2. Add a new record to the Trouble Ticket list, and complete the necessary fields in the record and the More Info form. To access more fields, click the show more button in the upper-right corner of the form.

   Some fields are described in the following table.

   Field	Comments
   Last Name	The last name of the person reporting the problem.
   Owner	Person responsible for resolving the trouble ticket (may be the end user, another service representative, or a service group).
   Ref #	A number used by an external system (if any) to identify the trouble ticket.