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Using the Task UI Application to Perform Field Service Activities
Siebel Field Service includes the Execute Field Task Start to Finish task to streamline the process of starting and completing field repair activities. This repeatable task navigates through screens and views where you can enter multiple records in a way that is easier and faster than manually navigating through individual screens. As you change status (En Route, In Process, Done, and so on), the task framework captures the time that the status changed and records it as a variable that corresponds to a Time Tracker Type field LOV entry. As the status is updated, a Time Tracker entry is generated behind the scenes.
For information on using the Task UI application, see Siebel Fundamentals. For details on customizing, activating, and assigning access privileges for tasks, see Siebel Business Process Framework: Task UI Guide.