Siebel Field Service Guide > Field Service Activities > Recording Field Service Activities >

Monitoring Field Service Activities

A service center agent can use the following procedures to monitor the progress of a service request.

To review a field service engineer's activities

  1. Navigate to the Calendar screen.
  2. From the Owner drop-down list, select the name of the field service engineer.
  3. Click the Daily, Weekly, or Monthly view tab.

To verify part movements in the field

  1. Navigate to the Activities screen > Activity List view.
  2. Select an activity and drill down on the Type field.
  3. Click the Part Tracker tab.

    A record of part movements appears in the Part Tracker list.

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