Siebel Field Service Guide > Agreements >
An agreement describes a product or service provided to the customer and the financial relationship between parties. In the context of your Siebel application, contracts and agreements are synonymous. In your Siebel application's user interface, contracts are referred to as agreements. Consequently, this chapter usually uses the term agreements in reference to contracts.
Many different types of agreements can be created manually in the Agreements screen or automatically from a quote in the Quotes screen. Agreements can have a hierarchical relationship; that is, a master agreement can have multiple child agreements.