Siebel Field Service Guide > Agreements > Process of Creating Agreements >

Managing Agreement Line Item Revenue

Agreement line item revenue consists of the amounts invoiced to a customer according to the terms agreed to in the agreement. Customer payments may be periodic, paid up front, disbursed by account, or include additional service charges such as Time and Material (T&M).

Part of the opportunity management process for a customer is to track contracts after an opportunity has been won. This is done by forecasting the revenue expected to be generated for each year of the agreement term, and tracking the revenue for each year on a monthly basis. You can perform revenue forecasting by using revenue plans in conjunction with the Siebel Forecasting module.

Forecasting is one of the most important aspects of tracking. It is important not only to track the sales of products, but also the revenue generated by the sale of aftersales services. Using revenue plans, an organization can track the revenue associated with the agreement line items. See Siebel Forecasting Guide for more information about forecasting.

Adding Revenue Line Items to Agreement Line Items

The Agreements screen > List > Line Item Revenue view displays all revenue records associated with an agreement line item.

To add revenue line items to agreement line items

  1. Navigate to the Agreements screen > List view.
  2. Drill down on the Name field for a selected agreement record.

    The Line Items view appears.

  3. Click the Line Item Revenue view tab.
  4. Scroll down to the Revenue list.

    The Revenue view contains a list of all the revenue for the selected agreement line item. For example, if the service contract is for $15,000 with an NRC of $3000 and a further 12 charges of $1000 per month, then 13 revenue line items should be created for the 13 payments.

  5. Create a new record, completing the fields as appropriate.

    Some fields are described in the following table.


    (drop-down lists)

    The two drop-down lists at the top of the Revenue list direct a query of existing revenue records in this list. One field allows selection of records for specific products, the other for specific users.


    Amount of revenue expected on the specified date.

    Revenue Date

    Date for expected revenue.

    Revenue Wizard

    Button. Runs a script wizard (Revenue Schedule Script) that helps users enter multiple revenue records over time.

    The Revenue Schedule Script can be customized if required.

    Alternatively, you can click the Revenue Wizard button. The wizard walks you through questions such as number of payments, account, opportunity information, and so on.

  6. (Optional) View the information in different formats by clicking the Chart or the Spreadsheet view tabs.
    • The Spreadsheet view shows the service product associated with the agreement line item and the revenue associated with the line item. The revenue item is shown in its own column for each item with a total as the last item.
    • The Chart view allows the revenue records to be viewed in a chart.

Adding Revenue Plans to Agreement Line Items

Once the administrator has created the revenue plan templates, users can then add them to agreement line items. See Creating Revenue Plan Templates for more information.

When the user selects a revenue plan and enters an amount, the revenue items are then added. For example, a revenue template is created for 12 months. The user selects this template and enters an amount of $100. When the user saves the record, 12 revenue items are automatically created for $100 each.

To add a revenue line item plan

  1. Navigate to the Agreements screen > List view.
  2. Drill down on the Name field for a selected agreement record.

    The Line Items view appears.

  3. Click the Line Item Revenue view tab.
  4. Scroll down and click the Revenue Plans view tab.
  5. From the Template drop-down list, select a revenue template and complete the rest of the fields as appropriate.
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