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The Invoice Engine was extensively rewritten for Field Service version 7.7 to make charging and invoicing for service requests and activities more modularized. To accomplish this, Oracle introduced the charge system for managing charges associated with contracts, service requests, and activities. To support the use of the Charge Engine, all the services previously used to generate invoice line items were converted to generate charges instead. A flexible framework was also implemented to allow administrators to configure invoicing to meet their company's business requirements by simply creating business services and plugging them into the framework.
This section describes some of the business services that relate to the area of charges. These include: