Siebel Field Service Guide > Setting Up and Using the Dispatch Board > Process of Setting Up the Dispatch Board >

Setting System Preferences for the Dispatch Board

This task is a step in Process of Setting Up the Dispatch Board.

The Dispatch Board allows a dispatcher or customer service representative to drag an activity from the Unscheduled Activities list to a block of time and employee in the Gantt chart. If the service region of the activity is different from the service region selected for the Gantt chart, the result depends on the setting of the system preference FSDB:Override Service Region:

• If the value of the system preference is TRUE, then the dispatcher can drop the activity on the Gantt chart and the service region for the activity is automatically changed to the service region selected for the Gantt chart.
• If the value is FALSE, then the dispatcher cannot drop the activity on the Gantt chart and an error is returned.