Siebel Field Service Guide > Preventive Maintenance >
Preventive Maintenance Engine
This section describes the Preventive Maintenance Engine. Topics includes:
When a trigger fires, the Preventive Maintenance Engine creates a service request. Activities are created in two ways:
- Activities are derived from SR templates (and PM plans). These activities are associated with the service request. See Service Request Templates and Actions View.
- Activities are derived from activity templates associated directly with a PM plan. See Actions View, Activities subview.
NOTE: The association between activities and activity templates is made in the Activity Templates view in the Administration - Applications screen (see Administration - Application Screen).