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Guidelines for Integrating Scheduling with a Service Inventory System
Approximately 70 percent of all break/fix calls require a part. Because most break/fix calls occur during the day, service engineers may not have the parts in their trunk inventories or the time to pick up replacement parts from a local depot. One solution is to schedule a service engineer who has the parts already available. When choosing appropriate personnel, you can use this option as one of the constraints.
If the response can wait until the next day, another solution is to reschedule the service call and drop-ship the parts to the customer overnight. Tight integration with the inventory system (which must track down to the trunk level) is critical to any scheduling system. Part utilization is set up using parameters. See Creating Parameter Sets for Scheduling for more information.