Siebel Field Service Guide > Setting Up and Using Scheduling >
About Schedules in Siebel Field Service
A schedule describes the hours in a week for which the customer is entitled to receive service.
NOTE: Depending on the Siebel application and screen, Schedule means the same as Service Hours or Service Calendar.
Schedules are based on a typical work week. For each schedule, an administrator can also specify holidays and excluded days for which contractually covered service is not offered to a customer.