Siebel Field Service Guide > Setting Up and Using Scheduling >

About Troubleshooting the Appointment Booking System and Optimizer

Typically, there are two main types of problems that can occur when using the ABS:

  • Schedules and the associated activities will not load into the ABS on startup.
  • An error stating that no appointments were found is returned when you try to book appointments.

It is recommended that you check the items described in Troubleshooting the Appointment Booking System to analyze the problem encountered.

Also, any company using the Optimizer should see Troubleshooting the Optimizer for recommendations on how to extract the best possible solutions in the least amount of time.

TIP:   It is recommended that you have distinct administrator users for running the ABS and Optimizer processes. It is far easier to trace and understand Scheduler operations if the ABS and the Optimizer have different users—for example, ABSAdmin and OptAdmin. If the user is left as SADMIN, it may be unclear as to whether other workflows have affected the activity. Knowing whether a user, a workflow, or Scheduler was responsible for an action can be critical for diagnosing any problems.

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