Siebel Field Service Guide > Service Support > Updating a Service Request >

Generating Correspondence for a Service Request

You can generate correspondence for a selected service request.

To generate correspondence for a service request

  1. Navigate to the Service screen > Service Request List screen.
  2. Select a service request for which you want to generate correspondence.
  3. Choose File > Send Email. In the Pick Recipients dialog box, choose the contact associated with the selected service request and click OK.

    NOTE:  The selected service request does not become associated with any additional contacts added to the Recipients list for service request-related correspondence.

For more information about correspondence, see the chapter on correspondence in Siebel Applications Administration Guide.

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