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Service Requests Across Organizations

Service requests, like many other Siebel objects, have organizational visibility. This means:

• The All Service Requests view shows only service requests for the organizations to which the user has permission.
• The All Service Requests Across Organizations view shows the service requests for all organizations within a company.
• The My Service Requests view shows all service request records belonging to the user, even if the user is in a different organization.

For more information about setting up organizations, see the chapter on access control in Siebel Security Guide.