Siebel Field Service Guide > Service Support > Service Screen >
In the Activities view, a field service agent can view activities for a service request, and add stand-alone activities. An administrator or dispatcher can manually assign field service engineers to each activity.
NOTE: To see the details of an activity, including its items, steps for completion, and instructions, drill down on the Type field. The Attachments view appears for this activity. Click, for example, the Items, Steps, or Instructions tab to see information related to the selected activity.