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Siebel Field Service Guide > Service Support > Service Screen >
Service Details View
The Service Details view shows the warranties covering an asset, the symptom reported for the asset, and the resolution code for a service request. Table 9 describes buttons, check boxes, and selected fields in Service Details records.
Table 9. Selected Items in the Service Details View
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Check Warranty |
Clicking this button displays the warranties in effect for an asset on the date in the Warranty As of field. Check marks appear next to the types of warranty that apply: Product, Components, or Manufacturer. To verify the warranties active on another date, change the date in the Warranty As of field and select Check Warranty. For more information about warranties, see Warranties. |
Product Warranty |
A check box that indicates this type of warranty is in effect on the specified date. This check box is for information only. |
Component Warranty |
A check box that indicates this type of warranty is in effect on the specified date. This check box is for information only. |
Manufacturer Warranty |
A check box that indicates this type of warranty is in effect on the specified date. This check box is for information only. |
Warranty As of |
The date on which Check Warranty validates the coverage under warranties. |
Service Region |
The service region associated with this service request. Activities for this service request inherit this service region. The Appointment Booking System and Optimizer Engine (see Setting Up and Using Scheduling) require a service region. |
Symptoms |
A description of the symptom that triggered this service request, chosen from a dialog box. See Symptoms Codes for a Service Request. |
Symptoms Codes for a Service Request
There can be one or more symptom codes for any problem description. A customer can report some symptoms during a service request, while the field service engineer may find other symptoms and report them on site as part of an activity, and the repair technician may report other symptoms in a repair station as part of a repair activity. All the symptoms reported appear in the dialog box available in the Symptoms field from the Service details view. This is possible because the symptoms are stored in an intersection table that also stores the activity and the service request ID.
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