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Siebel Field Service Guide > Service Support > Service Request Solutions >
Setting Up Problem Resolutions
Use the Administration - Solution screen to find and add information that can provide immediate resolutions to requests for service. For more information, see Table 13.
Table 13. Views on the Administration - Solution Screen
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Resolution Documents |
Associates with solutions document files that describe a problem and its solution. |
Related Solutions |
Associates related solutions with specific solutions. |
Service Requests |
Specifies service requests related to a specified solution. |
Change Requests |
Specifies change requests related to a specified solution. |
Solution Categories |
Associates solution categories with a solution. |
For more information about setting up solutions, see Setting Up Solutions.
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