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Setting Up Problem Resolutions

Use the Administration - Solution screen to find and add information that can provide immediate resolutions to requests for service. For more information, see Table 13.

Table 13. Views on the Administration - Solution Screen
Role in Setup

Resolution Documents

Associates with solutions document files that describe a problem and its solution.

Related Solutions

Associates related solutions with specific solutions.

Service Requests

Specifies service requests related to a specified solution.

Change Requests

Specifies change requests related to a specified solution.

Solution Categories

Associates solution categories with a solution.

For more information about setting up solutions, see Setting Up Solutions.

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