Siebel Field Service Guide > Service Support > Setting Up Solutions >
Editing Resolution Documents
Resolution documents are, by default, read-only. Use the following procedure to edit these documents in the Administration - Solution screen.
To allow editing of resolution documents
- Start Siebel Tools.
- Choose the SR Resolution Item list frame.
- Choose the list column ResFileName.
- Change the read-only property from TRUE to FALSE.
- Compile and test the change.