Siebel Field Service Guide > Service Support > Setting Up Solutions >

Editing Resolution Documents

Resolution documents are, by default, read-only. Use the following procedure to edit these documents in the Administration - Solution screen.

To allow editing of resolution documents

  1. Start Siebel Tools.
  2. Choose the SR Resolution Item list frame.
  3. Choose the list column ResFileName.
  4. Change the read-only property from TRUE to FALSE.
  5. Compile and test the change.
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