Siebel Field Service Guide > Service Support > Administration - Solution Screen >
Resolution Documents View
The Resolution Documents view allows you to associate files with a service request. These files can contain information that contributes to solving the service request. Use the following procedure to create these documents in the Administration - Resolution Documents view.
To create a resolution document
- Navigate to the Administration - Resolution Documents view.
- In the Resolution Documents list, create a new record.
- In the File Name field, navigate to an electronic document on your computer or on your network.