Siebel Field Service Guide > Shipping and Receiving >

Shipping Orders

Shipments may be to a customer or to another inventory location belonging to the service business. Internal shipments may be triggered by the replenishment process.

Shipping activities focus on two documents, the pick ticket and the waybill. The pick ticket provides detailed information about the items required to fill orders. The waybill, which records data related to the shipment, normally travels with the shipment and mediates between shipping and receiving.

Shipping begins where fulfillment ends; with the generation of a pick ticket. Figure 26 illustrates the shipping process, which consists of the following steps:

1. Get pick ticket.
2. Pick parts.
3. Update pick ticket with parts shipped.
4. Choose carrier and update waybill.
5. Process shipment.

Figure 26. Shipping Process