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Finding Information About Records

Use the About Record feature to access system information about a record, such as when it was last edited. An example of the About Record dialog box is shown in Figure 34.

To find information about a record

1. Navigate to and select the record.
2. Click the menu button, and then click About Record.

   The About Record dialog box, shown in Figure 34, appears. Some fields are described in the following table.

   Field	Description
   Last Updated	Indicates the last update time for the record.
   Last Updated Source	Indicates the identity of the component. Useful for debugging issues where multiple components may have changed the data.
   Last Updated On	Indicates the date and time when the physical data changed in the database and provides a consistent timestamp usage across all components for each record. NOTE:  For remote users, the Last Updated date and Last Updated On dates might be different between the server database and the extracted database.
   Conflict #	Used by Siebel Remote to prevent duplication of records. For more information see Siebel Remote and Replication Manager Administration Guide.
   Modification #	This number is incremented every time a record is updated. It is used when two or more users try to update a record at the same time. For example, if user A and user B are both reading record AA with modification number 3, and user A updates the record, the modification number changes to 4. If user B then tries to update the record, the system will notice that the modification number of user B's record (3) is old, and user B's update will be rejected. User B will not be able to update the record until it is refreshed with user A's changes.

Figure 34. Example of About Record Dialog Box

About Accessing the About Record Dialog Box After a Merge

If you access the About Record dialog box after merging records, it displays the last updated date for the remaining record. It does not show the merge date as the last updated date, nor does it show the last updated date for the record that was merged into the existing record.