Siebel Fundamentals > Using Keyboard Shortcuts >

About Modes of Operation for Keyboard Shortcuts

Keyboard shortcuts are available in two modes: basic and extended. A shortcut can be specific to one mode or it can be common to both modes. A full set of keyboard shortcuts ships with Siebel applications. These shortcuts are defined in Siebel Tools. If you need to know which mode is implemented with your Siebel application, ask your Siebel administrator.

Extended Mode

Extended-mode keyboard shortcuts are the default mode of operation for Siebel applications. Extended-mode shortcuts can include any key sequence, including the ones already used by your Web browser. In a case in which the Siebel application and the Web browser use an identical key sequence, the extended Siebel shortcut wins, and the browser shortcut fails. Extended-mode shortcuts can include any special keys, such as function keys or arrow keys, in their key combinations.

To use extended-mode shortcuts, your browser must be configured to accept ActiveX controls. Your Siebel administrator may have already set up your machine to do this, or you may be prompted by a dialog box when you first log in to your Siebel application to accept a software download from Siebel Systems.

Basic Mode

Basic-mode keyboard shortcuts cannot include any key sequences already being used by your Web browser. In a case in which the Siebel application and the Web browser use an identical key sequence, the Web browser shortcut wins and the basic Siebel shortcut fails. Basic-mode shortcuts can use only standard keys, such as letters and numbers. If you are unsure which keyboard shortcuts to use, contact your Siebel administrator.

Keyboard Shortcuts

The shortcuts in the tables in this section are shown according to the actions they perform. The context column indicates where in the application each action would be used. Keyboard shortcuts are based on application context. If the corresponding command is not available in the application, the shortcut is not active.

Keyboard shortcuts can be grouped into categories. The keyboard shortcuts for each category appear below.

NOTE:  The keyboard shortcuts described in this section come with the Siebel application provided by Oracle. If your Siebel administrator has reconfigured these shortcuts, your keyboard shortcuts will be different. Contact your Siebel administrator if you encounter any difficulties using your shortcuts.

Data Management Keyboard Shortcuts

Table 21 lists the keyboard shortcuts you can use when performing data management tasks.

Record Navigation Keyboard Shortcuts

Table 22 lists the keyboard shortcuts you can use to navigate to records in the application.

Query Management Keyboard Shortcuts

Table 23 lists the keyboard shortcuts you can use to work with queries.

General Navigation Keyboard Shortcuts

Table 24 lists the keyboard shortcuts you can use to navigate in the application.

Layout Management Keyboard Shortcuts

Table 25 lists the keyboard shortcuts you can use to change the appearance of lists in the application.

Online Help Keyboard Shortcuts

Table 26 lists the keyboard shortcuts you can use to access options available on the application-level Help menu.

Communication Management Keyboard Shortcuts

Table 27 lists the keyboard shortcuts you can use to share information with others.

Application Management Keyboard Shortcuts

Table 28 lists the keyboard shortcuts you can use to perform general application activities.