Siebel Fundamentals > Using Search to Locate Information >

Working with Result Records

The Search Results view returns a list of all the records that match your search criteria. The records are sorted in the sort option that you choose in the Default Sort area in the Search Preferences view. From the Search results view, you can choose to sort the results of your search by relevance, data source, results type, and date. The Date column shows the date that the search keyword was indexed.

From Search Results view you can also refine your search results further by using the keywords found in the search results in the Refine Results column. These keywords are automatically created by the search engine, based on the search criteria that you enter. The refine results feature is supported for integration with FAST but is not supported for integration with Oracle SES.

To display a result record in the application window

1. On the Siebel application toolbar, click the Search button and perform a search.
2. The records that match your search criteria appear in the Search Results view.
3. In the Results list, click the record's hyperlink. The record appears in the application window.

NOTE:  Employee related search data is integrated with the collaboration options. Click the icon to the left of your employee search results to see the collaboration options that are available to you, such as call, email, or schedule a meeting with the contact.