Siebel Service Handheld Guide > Deploying Siebel Handheld Applications > Distributing Siebel Handheld Application Patches >

Downloading Patches to the Handheld Device

This task is a step in Process of Installing the Siebel Handheld Application.

Patches are downloaded as part of the synchronization process. When the patch is staged, the patch is downloaded the next time the user synchronizes the handheld device with Siebel Server. The users synchronize as they normally do using Direct Server Synchronization. First, any transactions are uploaded from the handheld device. Then:

  • If a patch needs to be applied to the handheld device, the synchronization process terminates, and the patch process is started, which downloads the patch.
  • If no patch needs to be applied, the synchronization process continues until the process is complete.

After a successful patch installation, synchronization for the Siebel Handheld application launches automatically and continues the extraction.

If the patch files are not successfully downloaded, the user is prompted to restart the patch process. The user must locate and launch patchagent.exe manually. Then, once the patch is successfully installed, the user is prompted to complete the synchronization.

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