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Summary of Siebel Service Handheld Filters


Table 22 shows the list of Siebel Service Handheld filters and the query defined for each filter. All filters are public—that is, they are visible to users. Administrators can modify these business object filters in the Administration - Mobile screen > User Administration views in the Web client.

The Siebel Service Handheld application includes all business object filters for all of the Siebel Handheld applications, some of which are not relevant to Siebel Service Handheld. Therefore, it is recommended that you delete any business object filters for the Handheld applications that are not listed in Table 22 so that your users do not attempt to use business object filters that do not apply.

Table 22. Siebel Service Handheld Filters
Business Object
Name
Query

Account

Def_*No Accounts

'Account'.Search = "[Id] IS NULL" 'Asset Mgmt - Asset'.Search = "[Id] IS NULL" 'FS Asset Warranty'.Search = "[Id] IS NULL" "'Entitlement Account'.Search = "[Id] IS NULL""

ActionSHCE

Def_Today's Activities

'Action'.Search = "[Planned] = Today() OR ([Planned] = """" AND [Created] = Today() AND [Created By] = LoginId())" "'Action'.Sort = "Planned""

Contact

Def_*No Contacts

'Contact'.Search = [Id] IS NULL""

SHCE Asset Management

Def_*No Assets

'FS Asset Measurement Characteristics'.Search = [Id] IS NULL""

Service Request

Def_*No Service Requests

'Service Request'.Search = "[Id] IS NULL" 'FS Invoice'.Search = "[Id] IS NULL" 'FS Invoice Line Items'.Search = "[Id] IS NULL" "'Order Entry - Line Items'.Search = "[Id] IS NULL""

ActionSHCE

Def_Today's Activities

'Action'.Search = "[Planned] = Today() OR ([Planned] = """" AND [Created] = Today() AND [Created By] = LoginId())" "'Action'.Sort = "Planned""

ActionSHCE

Past Due and Today

'Action'.Search = "[Planned] <= Today() OR ([Planned] = """" AND [Created] = Today() AND [Created By] = LoginId())" "'Action'.Sort = "Planned""

ActionSHCE

Past Due till Tomorrow

'Action'.Search = "[Planned] <= Today() + 1 OR ([Planned] = """" AND [Created] = Today() AND [Created By] = LoginId())" "'Action'.Sort = "Planned""

ActionSHCE

Today Due and Tomorrow

'Action'.Search = "[Planned] = Today() OR [Planned] = Today()+1 OR ([Planned] = """" AND [Created] = Today() AND [Created By] = LoginId())" "'Action'.Sort = "Planned""

Account

All_All Accounts

'Account'.Search = "" "'Account'.Sort = "Name, Location""

ActionSHCE

All_All Activities

'Action'.Search = "" "'Action'.Sort = "Planned""

Contact

All_All Contacts

'Contact'.Search = "" "'Contact'.Sort = "Last Name, First Name""

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