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Setting Up Products for Payment with Loyalty Points

You must set up products to allow members to get these products by redeeming loyalty points. In the product record, you must specify how many points the product is worth.

In addition, you can set up products so members can pay for products with a combination of points and currency. In the product record, you must specify how many points the product is worth and how much money each point is worth. In a sales transaction for that product, when you specify a number of points that is less than the total points needed to redeem the product, the system uses the following formula to calculate how much money is needed to complete the purchase:

[Member's Price] = [List Price] - ([Cost Per Point] * [Points to Use])

CAUTION:  You cannot use pricing models or pricing factors to price products that members get by redeeming loyalty points.

To set up a product for payment with loyalty points

  1. Navigate to the Administration - Product screen.
  2. In the link bar, select Product Catalog.
  3. In the Catalogs list, identify the catalog that contains the product.
  4. Click the hyperlink in the catalog's Name field.

    The system displays the Categories list with categories that group the products in the catalog.

  5. Select the category to which the desired product belongs.
  6. At the bottom of the screen, make sure the Categories view tab is selected and click Products in the link bar.
  7. Find the product in the list and click the hyperlink in its Product Name field.
  8. At the bottom of the screen, make sure the More Info view tab is selected and click Points in the link bar.
  9. In the list, find the redemption transaction you want to set up, and complete the necessary fields. Some fields are described in the table that follows.


    Enter the total number of points needed to cover the redemption in full.

    Cost Per Point

    Optionally, if you want to allow the product to be redeemed for a combination of points and currency, enter amount of money assigned as the cash value of one point.

For more information about setting up products, see the chapter on basic product administration in Siebel Product Administration Guide.

Siebel Loyalty Administration Guide Copyright © 2006, Oracle. All rights reserved.