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Displaying Call Status Analysis Charts

The Call Status Analysis chart displays the number of calls that have been completed compared to the number of calls that have not been completed for each campaign. This chart can be used by a call center manager to determine which campaigns are lagging and where to shift resources.

To update the Call Status field

1. Assign any contacts and prospects you are contacting to the campaign.

   For more information, see Adding Contacts and Prospects to Campaigns Individually.

2. After each contact or prospect is called, update the status in the Call Status field in the Contacts or Prospects list or form.

   The chart is based on information from this field. A Call Completed flag indicates that the call is completed and the number of contacts and prospects targeted by the campaign.