Siebel Marketing User Guide > Launching Programs and Campaigns > Process of Launching Campaigns >

Suspending and Relaunching Email Campaigns

A wave of a campaign can be suspended and relaunched in the event of an error or need to roll back a wave. For example, if email offers are not delivered because of a setup problem in the Email Marketing Server, you can relaunch the wave to resend the offers. Also, if you launch a wave into the call center, you can recall the wave so that it no longer appears to sales agents until the wave is relaunched.

To suspend a campaign wave

1. Navigate to the Campaigns screen.
2. In the Campaigns list, click a campaign name.
3. Click the Execute view tab.
4. In the Execute link bar, click Execution Status.
5. Locate the Wave with a Launched or Launch Failed status.

   Use the Wave # field to confirm that you are displaying the correct wave.

6. To suspend the wave, select the wave record and click Suspend Wave.
7. After the wave is suspended, Suspended appears in the Status field.

Make the necessary corrections, and then relaunch the campaign wave.

To relaunch a suspended campaign wave

1. Navigate to the Campaigns screen.
2. In the Campaigns list, select a campaign to relaunch.
3. Click the Execute view tab.
4. In the Execute link bar, click Execution Status.
5. Locate a wave to relaunch.

   Use the Wave # field to confirm that you are displaying the correct wave.

6. In the Wave list, select the wave record, and click Launch Wave.

   Launching a suspended wave resends any email offers and vendor list files. It also causes the campaign members in the wave to reappear in the call center.

To identify and resend failed emails

1. Navigate to Administration-Communications > Outbound Request Overview.
2. Using the Description and Request # fields, locate your email campaign.
3. If the Status does not indicate successful completion, check the Status Message field to determine the cause.
4. After you have resolved the cause, resend the failed emails by clicking Submit.