Siebel Order Management Guide > Setting Up Product Recommendations > The Unified Messaging Service and Product Recommendations >

Customizing Message Response Logging for Product Recommendations

Without configuration, the Unified Messaging Service logs both Accept and Reject responses for Upsell Recommendations and for Cross-Sell Recommendations.

You can disable logging by editing the message type responses definition.

You can change the field values that are logged by editing the message type payload definition and changing the Product Recommendation PSP Procedure to populate the additional payload fields.

Logged responses are stored in the S_COMMUNICATION table. You can view responses using Siebel Reports. For more information about Siebel Reports, see Siebel Reports Administration Guide.

For more information about working with the Unified Messaging Service, see Siebel Order Management Infrastructure Guide.