Siebel Order Management Guide Addendum for Fleet Management > Using Siebel Orders for Fleet Management > About Working with Existing Fleet Management Orders >
Revising Fleet Management Orders
The customer service representative can change an order after it has been submitted by using the revise functionality. However, the order cannot be revised after its status is Moving, Complete, or Cancelled.
To revise an order
- Check the status of the order.
For more information on the status, see Checking the Status of the Order.
- If the status does not prevent the order from being changed, do the following:
- In the Order Header form, click Revise.
- Change the data as needed, select a new solution, and submit the changed order in the same ways used to create a new order.
For more information, see Process of Creating Orders for Fleet Management.