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Siebel CRM Desktop for Microsoft Outlook Administration Guide > Administering Siebel CRM Desktop > Troubleshooting Problems That Occur with Siebel CRM Desktop > Troubleshooting Problems That Occur During SynchronizationThis topic describes how to troubleshoot problems that occur during synchronization. For more information, see How Siebel CRM Desktop Handles Errors During Synchronization. Resolving an Exceeded Row Size ProblemDuring the initial synchronization the user might encounter an error that is similar to the following: There were more rows than could be returned. Please refine your query to bring back fewer rows. Siebel CRM Desktop returns this message because the number of records that the synchronization query attempts to return is larger than the allowable maximum. To resolve an exceeded row size problem
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