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How Siebel CRM Desktop Transforms Objects Between Siebel CRM Data and Microsoft Outlook Data

This topic describes how Siebel CRM Desktop transforms objects between Siebel CRM Data and Microsoft Outlook data. It includes the following topics:

• How Siebel CRM Desktop Transforms a Calendar Event That Does Not Recur
• How Siebel CRM Desktop Transforms a Recurring Event That Matches a Siebel Recurrence Pattern
• How Siebel CRM Desktop Transforms a Recurrent Event That Does Not Match a Siebel Recurrence Pattern
• How Siebel CRM Desktop Transforms a Siebel CRM Activity That Is Not Repeated
• How Siebel CRM Desktop Transforms a Siebel CRM Activity That Is Repeated
• How Siebel CRM Desktop Maps Fields Between Certain Siebel Appointments and Microsoft Outlook Appointments

Siebel CRM Desktop runs the following logic when the user synchronizes a recurring activity between the Siebel Server and Microsoft Outlook:

1. Maps changes between Siebel activities in Microsoft Outlook and native Outlook items.

   Siebel CRM Desktop updates changes in the Outlook calendar event in the activity that is linked to the Calendar event.

2. Synchronizes changes between Siebel activities in Microsoft Outlook and Siebel CRM activities.

   The change is updated in Siebel CRM data after the synchronization.