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Siebel CRM Desktop for Microsoft Outlook Administration Guide > How Siebel CRM Desktop Works > How Siebel CRM Desktop Uses the Siebel Enterprise > About the Web Service APIThe client calls operations in the web service and then the web service calls the related business service. The web service does not itself implement integration objects and business services. Instead, it references them. To communicate with the Siebel Server, Microsoft Outlook communicates with the Web Service API on the Siebel Server. This Web Service API references the PIM Client Sync Service business service. Communication between Microsoft Outlook and the Siebel Server occurs through SOAP packages that contain embedded Siebel messages. The client merely views the Web Service as an address. The Web Service API includes the following objects:
The business service that the Web Service API references provides the following functionality:
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