Siebel CRM Desktop for Microsoft Outlook Administration Guide > How Siebel CRM Desktop Handles Siebel CRM Data > How Siebel CRM Desktop Handles Microsoft Outlook Calendar >

How Siebel CRM Desktop Handles a Microsoft Outlook Calendar Item That the User Saves, Changes or Deletes

The following behavior applies if the user saves, changes, or deletes an item in the Microsoft Outlook calendar:

• If the user saves a new Microsoft Outlook calendar item that is shared, then Siebel CRM Desktop creates a new Siebel CRM activity in Microsoft Outlook.
• If the user changes an appointment in the Microsoft Outlook calendar, and if the user is the owner of the activity, then Siebel CRM changes the activity.
• If the user changes an appointment in the Microsoft Outlook calendar, and if the user is not the owner of the activity, then Siebel CRM does not change the organizer appointment in Microsoft Outlook. It is not necessary to synchronize the appointment. Siebel CRM Desktop does not update the Siebel CRM activity.
• If the user deletes an appointment from the Microsoft Outlook calendar, and if the user is not the owner of the activity, then Siebel CRM Desktop removes the user from the participant list. If the activity is not synchronized with the Siebel Sever, then Siebel CRM Desktop deletes the activity in Microsoft Outlook for each participant.
• If the user deletes an appointment from the Microsoft Outlook calendar, and if the user is the owner of the activity, then Siebel CRM Desktop removes the activity.
• If the user synchronizes an All Day event from Microsoft Outlook with the Siebel Calendar, then the synchronization does the following:
  • Saves the event with a start time and end time of 12:00 A.M.
  • Uses start and end date values that the user specifies in Microsoft Outlook.

    For a single All Day event, this behavior results in a Siebel Calendar entry that includes a start time of 12:00 A.M and an end time of 12:00 A.M.

For more information, see How Siebel CRM Desktop Maps Fields Between Siebel Activities and Outlook Calendar.