Siebel Partner Relationship Management Administration Guide > Managing Service Requests with Siebel PRM >
Solutions and SmartScripts with Siebel PRM
You can help partners solve problems by creating solutions or Siebel Troubleshooting or Instruction SmartScripts. Solutions or SmartScripts can help partners solve:
- Customer problems. Partners can use solutions or SmartScripts rather than getting help from the brand owner to solve customer service requests.
- Partnership problems. Partners can use solutions or SmartScripts to solve their own problems, rather than using the Self-Service screen to enter service requests.
Solutions and SmartScripts are discussed in the following topics:
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