This chapter describes how social services and other municipal entitlement agencies can manage cases for benefits and services. It includes the following topics:

• Scenarios for Managing Benefit Cases
• Process of Managing Benefits Cases
• Receiving a Benefits Request
• Creating a Case File During the Intake Process
• Calculating Benefits Eligibility
• Reviewing Benefits Case Details
• Referring Cases to Third-Party Providers

NOTE:  Many of the procedures used in Managing Investigative Cases also apply to benefits cases. For this reason, it is recommended that you also refer to that chapter for more information on how to manage benefits cases.