Siebel Public Sector Guide > Managing Immigration Contacts >

Managing Visitor Stays

This task is a step in Process of Managing Immigration Contacts.

After a stay record is saved, the arrival date, port of entry, and passport number fields become read-only, and the stay record cannot be deleted by an end user. Only administrators can delete stay records from the Stays Administration view.

To administer Stay records

1. Navigate to the Immigration Contacts screen > Stays view.
2. From the Stays list, choose Stays Administration from the visibility filter.
3. Query for the Stay record, and then perform one of the following tasks:
   1. Modify the values in the Stay record.
   2. From the menu, choose Delete Record to remove the Stay record.

Stay Workflows

A preconfigured workflow (PUB Immigration Credential Expiry) is provided that automatically searches all stay records (except those with the invalid departure flag selected) to locate visitors who have overstayed the time permitted by their visa. The workflow, which should be set to run once a day, looks for the following criteria:

• The stay has no value for departure date
• The stay is associated with a visa that has an expiration date later than the current date

For each stay record matching these criteria, the Departure Overdue field for the contact associated with the stay is updated to reflect the number of days that the contact is overdue.

Another preconfigured workflow (PUB Immigration Overdue Days) searches all stays (except those with the invalid departure flag checked) to locate visitors without visas who are staying beyond the maximum-allowed length of stay. This workflow, which also runs once a day, looks for records that have the following criteria:

• The stay has no value for the departure date
• The stay has an arrival date more than 60 days prior to the current date
• The stay has no value in the Visa field

If the stay records match the criteria, the Departure Overdue field for the immigration contact associated with the stay record is updated to reflect the number of days that the contact is overdue.

The number of days in this workflow (for example, 60) can be changed by an administrator.