Siebel Public Sector Guide > Managing Investigative Cases > Developing Cases for Investigation >

Closing and Reopening a Case

This task is a step in Process of Managing Investigative Cases.

After assessing the case records, you can close a case, or reopen closed cases.

To close or reopen a case

  1. Navigate to the Cases screen > Case List view.
  2. Select a record and change the value in the Status field to Closed or Active.

    NOTE:  When you select Closed from the Status field, all the case fields become read only.

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