What's New in Siebel Public Sector Guide, Version 8.0, Rev A
Table 1 lists changes in this version of documentation to support release 8.0, Rev A of the software.
What's New in Siebel Public Sector Guide, Version 8.0
Table 2 lists changes in this version of documentation to support release 8.0 of the software.
Table 2. New Product Features in Siebel Public Sector Guide, Version 8.0
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Adobe Forms Integration |
The Adobe Forms Integration chapter content has been removed from this guide and can now be found in the Siebel Applications Administration Guide. |
Setting Up Cases |
A new chapter which describes administrator procedures to be performed before users begin creating case records. These tasks include defining approval templates, serialization rules, and locations. |
Recording Lead Information |
Describes how to create leads, associate them with cases and add other appropriate information. |
Tracking Evidence Items |
Describes how to create evidence records, associate them with cases and add other appropriate information. |
Copying Cases, Evidence and Leads |
Describes how cases, evidence, and leads can be copied and retain most of the information contained in the original records. |
Approving Cases and Leads Using the Inbox |
Describes how cases and leads can be routed to approvers' Inboxes and then approved or rejected as required. |
Generating New Serial Numbers for Cases, Leads, and Evidence |
Describes how to generate new serial numbers for cases, leads, attachments, and evidence from the various screens. |
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