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Setting Siebel Outlook Add-In Options

Siebel Outlook Add-In adds a Siebel tab to the Microsoft Outlook Options dialog box, which lets you change settings that control how Microsoft Outlook communicates with Siebel Business Applications. This topic describes how to set the cache refresh interval and the quick links retention period using options on the Siebel tab.

Setting the Cache Refresh Interval

The Siebel Outlook Add-In stores the linked Siebel data in a local cache file, which is updated periodically by obtaining new data from Siebel Business Applications. By default, the cache is refreshed every three days (4320 minutes). You can change the cache refresh interval by performing the following procedure.

To change the Siebel Outlook Add-In cache refresh interval

1. In Microsoft Outlook on the user's computer, choose Tools, and then Options.
2. In the Options dialog box, click the Siebel tab.
3. In the Cache Refresh Interval text box, enter the new interval (in minutes).
4. Click OK to exit the Options dialog box.

Setting the Quick Link Retention Period

Quick Links are retained for a number of days as defined on the Siebel tab of the Microsoft Outlook Options dialog box. By default, Quick Links are retained for 30 days. You can change the Quick Link retention period by performing the following procedure.

NOTE:  The Quick Links menu shows the links you have used most recently; it does not show all of the links that exist between Microsoft Outlook and Siebel objects. Links you create between Outlook and Siebel objects are maintained until you remove the link, as described in Removing Links to Siebel Data. Once a link has been removed from the Quick List because you have not used it within the retention time period you specify, it still continues to exist.

To change the Quick Link retention period

1. In Microsoft Outlook on the user's computer, choose Tools, and then Options.
2. In the Options dialog box, click the Siebel tab.
3. In the Quick Link Retention text box, enter the new interval (in days).
4. Click OK to exit the Options dialog box.