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Enabling and Disabling Contact Record Matching

This topic describes how to configure the IgnoreContactMatching parameter, which allows you to enable or disable contact record matching during the SSSE synchronization process.

This task is a step in Process of Configuring Siebel and PIM Domain Characteristics.

Setting the IgnoreContactMatching parameter to FALSE (the default value) enables contact record matching. When contact matching is enabled, SSSE attempts to match a contact record that is being synchronized with existing contact records, and only creates a new contact record if a match is not found.

Setting the IgnoreContactMatching parameter to TRUE disables contact record matching. When contact matching is disabled, SSSE does not check if an existing record matches the synchronized contact record; instead, a new contact record is always created. Disabling contact record matching optimizes the performance of the synchronization process but can result in duplicate contact records being created, which must be resolved manually. For additional information on the IgnoreContactMatching parameter, see About the IgnoreContactMatching Parameter.

The following procedure describes how to enable or disable contact record matching.

To enable or disable contact record matching

1. Log in to your Siebel application as an administrator and navigate to the Administration - PIM Server Integration screen, then the Configuration view.
2. Select the Siebel profile.
3. In the Configuration Parameters list, create a record with the following values:

   Section	Parameter	Value
   Siebel	IgnoreContactMatching	TRUE or FALSE