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Setting DCOM Exchange Connector Log Levels

Log files for the DCOM Exchange Connector are located in the SIEBEL_ROOT\siebsrvr\log directory on each computer where the sspicnea.exe application runs. The DCOM Exchange Connector log files have names with the format PIMSIExchConnApp_processID.log. These log files contain DCOM Exchange Connector messages regarding the synchronization of users with Microsoft Exchange. For each message listed in the log files, SSSE provides the name of the user who caused the logged event to be generated. If you would like to view only the logged information for a specific user, you can do so using the Siebel Diagnostic Tool. For further information on the Siebel Diagnostic Tool, see Siebel System Monitoring and Diagnostics Guide.

By default, the DCOM Exchange Connector applications log messages at log level 2. The following procedure describes how to increase or decrease the log level for the application.

This task is a step in Process of Configuring the DCOM Exchange Connector.

NOTE:  The Web service Exchange Connector log messages are included in the PIMSI engine component log files. For additional information on these log files, see Modifying SSSE Log File Settings.

To set the log level of a DCOM Exchange Connector application

  1. On each computer where the DCOM Exchange Connector application (sspicnea.exe) runs, right-click My Computer and choose Properties.
  2. Click the Advanced tab.
  3. Click Environment Variables.
  4. In the System Variables area of the dialog box, click New.
  5. In the Variable Name field of the New System Variable dialog box, enter SIEBEL_LOG_EVENTS.
  6. In the Variable Value field, enter PIMSIEngSvc=n, where n is a value from 1 through 5, inclusive, and then click OK twice.
  7. Restart all of your PIMSI Engine components.

    Any change in the log level requires that the application be restarted. The DCOM Exchange Connector application automatically restarts when you restart PIMSI Engines.

When SSSE performs an initial extract, a new instance of the DCOM Exchange Connector application is dedicated to the extraction of the relevant user's data. A new (and also dedicated) log file is started for the application instance. DCOM Connector logs for ongoing extracts typically contain information about synchronization of multiple users. When you review DCOM connector log files, you can distinguish between initial extract logs and ongoing extract logs by noting the log file characteristics listed in Table 21.

Table 21. DCOM Exchange Connector Log File Characteristics
Log File Characteristic
Initial Extract Log
Ongoing Extract Log

Initial Extract Application



Maximum Users


Greater than 1

PIM User Id


Not present

Idle Timeout

Not present


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