Siebel Search Administration Guide Addendum for FAST InStream > Using Siebel Search >

Common Siebel Search End-User Tasks

Tasks commonly performed in Oracle's Siebel Search application are listed as follows:

• Search using keywords. The user can search using single or multiple keywords. In the case of multiple keywords, a default term separator is inserted between query terms.
• Sorting results of search operations. After obtaining results of a Search, the user may sort the results by relevance, data source, result type or date.
• Refining results of search operations. After obtaining results of a Search, the user may further refine the results based on preconfigured navigable fields or dynamically generated keywords.
• Searching using multiple categories with one search. The user may choose from a number of categories listed in the Look In drop-down list against which they can search. Multiple search categories can be grouped in a single logical collection, for simultaneous searching. Logical collections are defined in the Search Engine Settings > Search Indices Parent Category View of the Search Administration UI.
• Saving search queries. The search criteria can be saved for re-use. Saved searches are listed in the Recent Saved Searches applet in the Search Center.
• Previewing a search result with the selected record in the main view area. When the Preview button in the Search Center is invoked, a database record is opened in a popup window allowing users to view the record without changing their current application context. External files are opened and presented in their native application.

  NOTE:  Preview is not applicable when results are being viewed in the business component view.

• Setting the Customer Dashboard. Employees can update the open dashboard with the selected search result.