Siebel Security Guide > User Administration >

Managing Forgotten Passwords

This topic describes how to manage forgotten passwords.

If a user who has previously self-registered on a Siebel customer or partner application forgets his or her password, the user can get a new password by clicking the Forgot Your Password? link in the login dialog box.

Forgot Your Password? is a default feature of Siebel customer and partner applications, but it is available only if you implement LDAP or ADSI security adapter authentication. If you want to implement similar functionality in a Web SSO authentication environment, you are responsible for configuring the functionality in your external authentication application, in your user directory, and in your security adapter. Consult your third-party vendor documentation for more information about performing these tasks.

For more information about managing forgotten passwords, see the following subtopics:

• User Experience for a Forgotten Password
• Defining Password Length for System-Generated Passwords
• Architecture for Forgotten Passwords
• Modifying the Workflow Process for Forgotten Passwords
• Modifying Workflow Process to Query Null Fields
• Modifying Workflow Process to Request Different Identification Data