Siebel Smart Answer Administration Guide > Configuration and Implementation of Siebel Smart Answer >

Working with Smart Answer Profiles

After you import the knowledge base, you must create a Smart Answer profile, then associate the profile with Smart Answer settings. You can create the following types of profile:

• Manual Search. Associated with Siebel eService and employee applications, such as Siebel Call Center.
• Auto Search. Associated with customer and partner applications. This profile type allows agents to search for service requests.
• Siebel Email Response. Associated solely with Siebel Email Response.