Siebel Smart Answer Administration Guide > Configuration and Implementation of Siebel Smart Answer >

Working with Smart Answer Profiles

After you import the knowledge base, you must create a Smart Answer profile, then associate the profile with Smart Answer settings. You can create the following types of profile:

  • Manual Search. Associated with Siebel eService and employee applications, such as Siebel Call Center.
  • Auto Search. Associated with customer and partner applications. This profile type allows agents to search for service requests.
  • Siebel Email Response. Associated solely with Siebel Email Response.
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