Siebel Smart Answer Administration Guide > Configuration and Implementation of Siebel Smart Answer > Working with Smart Answer Profiles >

Creating a Siebel Email Response Profile 


To implement Smart Answer in Siebel Email Response, you need to create a Siebel Email Response profile. To create a Siebel Email Response profile, you need to perform the following tasks:

  • Create a Siebel Email Response profile.
  • Associate the profile with a setting.
  • Make sure the Siebel Email Response - Process Message Workflow points to the Smart Answer profile.
  • Set up input arguments.

To create a Siebel Email Response profile

  1. Navigate to the Administration - Smart Answer screen > Smart Answer Profiles view.
  2. In the Smart Answer Profiles screen, click New, then use the following table to complete the fields.
    Field Name
    Description

    Name

    Name of the profile.

    Catalog Name

    Name of the KB catalog that you used when you enabled the Smart Answer server component.

    Business Component

    Select Mail Agent Activity.

    Business Object

    Select Mail Agent Activity.

To associate a Siebel Email Response profile with a setting

  1. Navigate to the Administration - Smart Answer screen > Smart Answer Profiles view.
  2. Select the profile, then click the Settings view tab.
  3. Click New, select a setting, then click OK.

    NOTE:  The Siebel Email Response profile is configured in advance to send body and subject fields for categorization. To add another field, see Creating Additional Fields for Analyzing Incoming Messages.

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