Siebel Smart Answer Administration Guide > Configuration and Implementation of Siebel Smart Answer > Smart Answer Setup >

Administering Response Groups

For KB and catalog administration, you must perform the following tasks:

1. Make sure that the response group references the catalog that you want Smart Answer to use to categorize your messages.
2. Make sure that your Smart Answer input argument is enabled.

You must specify a catalog name in the Response Group input argument Catalog Name in the following circumstances:

• You create the catalog with a name other than KB.
• You have two response groups that monitor two different KBs of different names.

Also, if you create a profile other than the default profile of SA Siebel Email Response, you must specify the profile name in the Smart Answer Profile input argument.

NOTE:  You can only have two Response Groups that monitor two different KBs if you have two Siebel Servers, each with its own Smart Answer Manager server component.

To administer response groups

1. Navigate to the Administration - Communications screen > All Response Groups view.
2. Select the Smart Answer Response Group, then click the Input Arguments tab.
3. Make sure that the Enable Smart Answer input argument is set to TRUE.

   The default Knowledge Base value is KB. If the name of your catalog is KB, you do not need to specify a catalog input argument. Now when you start your Communications Inbound Manager task with this response group, all emails sent to a profile monitored by this response group will be sent to the categorization engine for categorization by Smart Answer.

To add an input argument to the response group

1. Navigate to the Administration - Communications screen > All Response Groups view, then query for your response group.
2. Click the Input Arguments tab, then click New.
3. Add an input argument called Enable Smart Answer, and type TRUE in the value field.

To specify a catalog name other than KB

1. Navigate to the Administration - Communications screen > All Response Groups view.
2. Select the Smart Answer Response Group, then click the Input Arguments tab.
3. Add the Catalog Name process property.

   Perform this step only if you have multiple KB files, or if you want to call your catalog something other than KB. For more information, see Smart Answer Setup.

   1. In the Name field, type Catalog Name.
   2. In the Value field, type the KB catalog name.

      Use the name of the KB catalog that you used when you enabled the Smart Answer server component.

4. Add the Smart Answer Profile name.
   1. In the name field type Smart Answer Profile.
   2. In the Value field, type the name of your profile.

NOTE:  You only need to perform this task if you do not use the default profile name. If you have multiple KB files or multiple profiles, repeat this procedure for each KB file.