Siebel Smart Answer Administration Guide > Configuration and Implementation of Siebel Smart Answer > Administering and Maintaining Smart Answer >

Associating Templates and Solutions with Categories

For information about how to create a template, see the Siebel Email Response Administration Guide. For information about how to create and store solutions, see the Siebel Communications Server Administration Guide.

To associate solutions or response templates with categories 

1. Navigate to the Administration - Catalog screen > Smart Answer Settings view.
2. Drill down on the name of your catalog.

   The Categories screen appears.

3. Click either the Solutions view tab, or the Response Templates view tab.
4. To associate an item with the catalog, add a new solution or response template record.